Trust Seal and Feedback Feed Installation Instructions for X-Cart


Below are instructions for installing a SiteTrust Network trust seal and feedback feed on an X-Cart store. Our services can be installed using X-Cart admin. These instructions were compiled using X-Cart version 4.1.11.

Please note that a SiteTrust Network account is required to use our services. Questions regarding these instructions can be directed to SiteTrust Network support.

About X-Cart

X-Cart is a template based shopping cart software solution with open source code. It is written using PHP and MySQL.

Learn more about X-Cart

Learn more about the SiteTrust Network


Below is a preview of the SiteTrust Network seal and feedback feed on a demo X-Cart store. Click on the image for a larger version.

Preview of a demo X-Cart store with SiteTrust Network featured installed

SiteTrust Network Feedback Feed

The following instructions enable you to display a Direct Feedback Feed on an X-Cart store. The feedback feed displays your SiteTrust Network customer feedback directly on your website.

  1. Log into your X-Cart admin area
  2. In the 'Administration' side box click on 'Static pages'
  3. Click on the 'Add New...' button at the bottom of the 'Embedded level' list
  4. In the form input the following details
    • Page file: 'feedback.html'
    • Page name: 'Customer Feedback'
    • Cut and paste the SiteTrust Network iframe feedback code into the 'Full description' box. Your code will resemble the following
      <iframe src="[YOUR SITE ID]&bg=FFFFFF&c=333333&f=a&s=12&l=0033CC" marginwidth="0" marginheight="0" width="525" height="625" frameborder="0"></iframe>
    • Status: Enabled
    • Position: Use the default number
    • Tick the box next to 'Show a link to the page in Help menu?'
  5. Click on the 'Save' button
  6. Your new page will be created and a link to it will appear in your store's Help box.

SiteTrust Network Trust Seal

The following instructions enable you to display a SiteTrust Network trust seal within a side column on an X-Cart store. The trust seal can be displayed on either the left or right column. Please note that to achieve better functionality you would need to download the Ad / Banner Module for X-Cart. However this module costs upwards of $99, so the solution below, while not ideal, is a definite cost saver.

  1. Using FTP software save a copy of the menu.tpl file to your local hard drive. The file is located in /STORE_FOLDER/var/templates_c/ and will have a filename that resembles %%8C^8CA^8CA044D0%%menu.tpl.php. This is a precautionary measure, but one that we highly recommend. If you ever need a copy of the file, a backup of the original source code can be found here.
  2. Log into your X-Cart admin area
  3. In the 'Administration' side box click on 'Edit templates'
  4. Click on 'menu.tpl'
  5. In the edit box paste the following code either above or below the existing source code.
    {if $menu_title eq 'Your cart'}
    <div style="margin-bottom:10px;" align="center">
    <a href="[YOUR SITE ID]" target="_blank"><img src="" border="0" /></a>

    Place the code above the existing menu.tpl code if you wish to display it above a particular side box, or below the existing menu.tpl code to display it below a particular side box.
  6. If you are displaying the seal below the selected side box, change the words 'margin-bottom:10px;' to 'margin-top:10px;'
  7. In the line {if $menu_title eq 'Your cart'}, change the words 'Your cart' to the title of the side box where you would like to display the seal code. If your store is available in multiple languages you could change this line to something like
    {if $menu_title eq '[ENGLISH TITLE]' or $menu_title eq '[FRENCH TITLE]' or $menu_title eq '[GERMAN TITLE]' }
  8. Click on the 'Save' button to save your changes.
  9. Your trust seal will then be displayed above or below the selected side box.

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