Latest News

Some members have found that our email correspondence has been delivered to their spam/junk mail folder. To ensure that you receive all correspondence from the SiteTrust Network, we recommend you add the email address support@sitetrustnetwork.com to your email safe list.

In many email clients this simply involves adding our email address to your address book.

This is especially important for those who have, or are about to, submit an application for membership.

Contact support if you have any questions.

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As some of you may have noticed, we have been experiencing intermittent issues with our website thumbnail images. The thumbnail utility is provided by a third party, so we're at the mercy of their operational status.

After temporarily removing the thumbnail images from report and directory listings pages, we have provided a work around to avoid the display of errors should the third party service fail to work.

We apologize for any inconvenience that this issue has caused for our merchant websites.

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An RSS feed has been created that enables merchants to display their average feedback rating along with the total number of feedback submissions received. This feed will suit site owners who wish to display their feedback summary within a side panel, alongside a SiteTrust Network Seal.

Full details along with sample implementation code can be found in the merchant area. Just click on Direct Feedback Feeds once you have logged in.

Don't hesitate to contact us should you require assistance setting up the feed.

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eavcshop.com displays a SiteTrust Network trust seal image but this domain was never approved by the SiteTrust Network. We believe that eavcshop.com is potentially a scam. Do not make a purchase from this store.

To verify that a SiteTrust Network trust seal is valid, click on the seal image and view the corresponding seal verification report. Check that the website details in the report match the website in question. Also, make sure the link to the store in the verification report takes you back to the same website.

Never trust a seal image that does not contain a link to the SiteTrust Network.

If you are ever in doubt concerning the authenticity of a merchant's membership, please don't hesitate to contact us.

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hoikestore.com displays a SiteTrust Network trust seal image but this domain was never approved by the SiteTrust Network. We believe that hoikestore.com is a scam. Do not make a purchase from this store.

To verify that a SiteTrust Network trust seal is valid, click on the seal image and view the corresponding seal verification report. Check that the website details in the report match the website in question. Also, make sure the link to the store in the verification report takes you back to the same website.

Never trust a seal image that does not contain a link to the SiteTrust Network.

If you are ever in doubt concerning the authenticity of a merchant's membership, please don't hesitate to contact us.

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The December issue of the SiteTrust Network newsletter has been emailed to subscribing members. It covers the latest news and developments concerning the SiteTrust Network as well as some upcoming features.

The newsletter is sent in HTML format to our subscribers. If you have difficulty reading the newsletter, or you would prefer not to subscribe to it, you can keep up to date by reading the Newsletter section of the Merchant Account Area.

Existing members can manage their subscription settings in the My Profile section of the Merchant Account area.

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The SiteTrust Network has undergone a site redesign. This involves the site logo, and in turn, the Trust Seals. Existing merchants are encouraged to update their Trust Seals to reflect the new design.

The feedback feed display and merchant section will be updated to reflect the changes over the next day or so.

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The SiteTrust Network is pleased to announce a 30 day money back guarantee for new membership purchases. All new merchants who sign up on or after November 8 2007 are entitled to a full refund if they elect to cancel their account within the first 30 days of membership.

This enables interest merchants to trial our program risk free.

Please note that this applies to the first year's fee only.

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