Latest News

Merchants now have the option of restricting feedback submissions to previous customers only. This is achieved through the use of a feedback code that must be submitted by visitors in order for their feedback to be accepted.

By default, all sites that accept feedback are set to the unrestricted setting. To turn on this setting and to change your feedback code, log into the merchant area and click on 'View Details' next to your site name.

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The first RSS feed has been completed. This feed enables merchants to display between 1 and 20 of their most recent feedback submissions. Each submission contains visitor comments, along with the submitter's rating, first name, country, and time of submission.

The RSS feed has been developed for web developers who want to take full control over the display of customer feedback on their websites, and is designed as an alternative to the iframe feed.

Example PHP implementation code has been made available to illustrate how to make use of the RSS feed.

To learn more, log into the merchant area and go to Direct Feedback Feeds.

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Based on the concern expressed by some merchants that competitors may submit erroneous feedback, the SiteTrust Network will soon enable members to select between restricted and unrestricted feedback. This feature will come into action sometime next week.

When restricted feedback is turned on, visitors will have to input a feedback code (as chosen by you) in order to submit feedback. You can provide the code to your customers through email correspondence and/or your member's area. This enables you to restrict feedback submissions to those who have made a purchase from you in the past. The restricted feedback code can be changed at any time in the merchant account area.

When restricted feedback is turned off, any visitor to your site and to our network will be able to submit feedback. This is the default setting, and it will apply to all current merchant sites. Starting next week, all new applicants will have the ability to select a setting, while existing merchants will be able to change the setting in the Merchant Area.

You will be able toggle on and off this setting at any time by logging into the Merchant Area and selecting View Details next to your site name. This setting will only apply for merchants that have visitor feedback turned on. Let us know if you have any questions.

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RSS feeds are now in development. These will enable merchants to use RSS technology to display validated customer feedback direclty on their site. This feature will provide an alternative to the direct feedback feeds which use iframes. The RSS feeds are designed for advanced users who wish to take full control over the display of feedback on their website.

More details regarding the RSS feeds will be provided once set up is complete.

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Various extensions have been made to the merchant help center. The extensions cater for the addition of new features such as the downloadable shopping cart modules.

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An osCommerce site seal module is now available for download. The module enables osCommerce shop owners to display a SiteTrust Network seal on either the left or right column. More osCommerce modules will be added over time.

Click here to view the osCommerce module page.

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Three Zen Cart modules have been created and are now available to download. These modules enable Zen Cart shop owners to integrate SiteTrust Network seals and feedback feeds into their stores.

There are three modules available:

SiteTrust Feedback

Creates a page to display your SiteTrust Network feedback directly on your store

SiteTrust Sidebox

Enables you to display a sidebox that contains the SiteTrust Network seal as well as optional text

SiteTrust Seal

Enables you to display a SiteTrust Network seal in a store side column, but without a surrounding sidebox.

Click here to view the modules.

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Due to the burgeoning collection of features available to merchants, a Merchant Help Center has been created. It can be reached by logging into the merchant area and clicking on Help Center. The help section provides an overview of the merchant account features along with a selection of 'How To' articles.

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